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HMRC to shake up IT structure

HM Revenue and Customs (HMRC) will assume direct control over some of its current IT services as part of its plan to adopt at a new delivery model once its Aspire contract ends in 2017.

HMRC hopes that by making the changes it will make in the region of 24% in savings on its £800 million IT budget by 20/21 while not forgoing quality customer service.

An IT contract change has provoked reactions in recent years, including a previous warning by the Public Accounts Committee that HMRC’s IT approach could result in disaster for its systems as it looks for a replacement for Aspire. HMRC said that wasn’t the case and that good progress is being made for an efficient and smooth transition.

Mark Dearnley, head information and digital officer for HMRC, said that they have big digital plans in not only transforming their IT services, but in utilising the information they store in more intelligent ways so improved services can be offered to both colleagues and customers, stating:

“The changes we’re announcing today will allow us to maintain consistency of service for customers while we plan for the future which, as now, will include a mixed model of both internal and external delivery using multiple partners.”

HMRC is not always known for high-quality customer service, just one reason why an accountant is useful as they can provide instant responses to questions regarding maintaining the books. Business owners typically find it easier to simply hire an accountant in the Wirral and leave the numbers in their capable hands.

Posted by Louise
August 20, 2015
HMRC

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